Service Delivery Methods
ADC On Demand
Benefit from our mastery of seamless and flawless Service Delivery!
We partner with F5 partners who sell F5 equipment and licenses to end-customers but do not have the necessary skills to engage in the post-sales deployment. In other words, it’s a win-win-win proposition – we profit from pleasing end-customers with our seamless and flawless service delivery, while both partners and customers reap the benefits of strengthening the bonds with each other post-sales.
The best bang for your customers buck is through our ADC On Demand subscription service. The benefits of subscribing as compared to our project-based delivery method are a reduced hourly rate and resource engagement lead-times. There are 2 options for the ADC On Demand service: ADC Support and ADC Bank.
ADC Support
Monthly subscription-based F5 support with preferential rates that can be used for emergencies break-fix, scheduled consulting, and after-hours support. ADC Support can be purchased in groups of 25, 50, and 100 hours. With ADC Support you have access to our Emergency On-call Hotline for expert level troubleshooting support.
ADC Support is available in two contract levels according to the contract period. Remaining hours from the previous month can rollover a single month only.
ADC Support includes the following services without the consumption of hours.
Services included in ADC Support
- Reporting Abnormal Performance patterns
- Reporting Abnormal Traffic patterns
- Monthly usage and performance reports
- Unlimited Reboots
- One minor operating system upgrade per year
- Configuration Backups
- Two hotfixes per year
- Two security vulnerability upgrades per year
- Notification for expiring certificates
ADC Bank
ADC Bank includes a pre-purchased number of hours that can be used anytime within a year of purchase. Can be purchased in banks of 25, 50 or 100 hours.
ADC Hour Consumption
ADC On-Demand hours are consumed as follows:
| Lead time | Hours Included | Description |
|---|---|---|
| Scheduled support | 1x | Support will be scheduled to the nearest available date. |
| Urgent support Regular Time | 2x | Support will be provided on the spot, during regular time (EST). |
| Urgent support Over Time | 3x | Support will be provided on the spot, after hours, weekends, and holidays (Canadian calendar). |
If you are not currently a subscriber to our managed service but still require emergency support, please call 1 (888) 308.3631. You will have access to immediate support for any afterhours emergency incident/break-fix or during work-hours emergency or critically delayed project-style engagements.
If you decide within sixty days of your emergency engagement to subscribe to our managed service, we’ll credit you back a percentage of your emergency fees into your contract.
Learn How to Partner with Us.
Schedule an Expert resource for your requirements on any F5 technology.